Independent Pre-Return Lease Inspection
Don't worry about calling your lease company.
We have called lots of companies over the years, and because we are calling on behalf of our customers we explain who we are and what we are doing. When they hear that we are preparing the car for return, saving the customer money and giving them peace of mind, by-and-large they are very happy to hear it and are willing to cooperate fully without customer details or the registration number of the car. Obviously they want the cars back in good condition, and they want their customers to be happy.
Most are willing to tell you what they will charge for scratches, dents, or the cost of a panel. So you can compare, and make informed choices. Most will advise you that you are better off having the work done before returning he car, and that to ensure that the repairs must be properly carried out to an acceptable standard (Poor repairs are unacceptable and usually incur a chargeback for the cost of the whole panel).
Many people think that by phoning the lease company, they will be letting them know about damage they wouldn't otherwise notice. Apart from the fact that your customer care helpline is a completely different department to the billing department, the inspectors do notice everything. If you noticed it, if we noticed it, you can bet your socks that they will notice it too. So it won't matter if you give them all your details and tell them exactly what the damage is.
If you wish to know more about returning a lease car or caring for it while you own it, read our Lease Car Guide.
"Hello guys
Just wanted to feedback as I couldn't take your call while I was abroad.
I didn't get charged a penny for any damage on the car although they
did try and sting me for £3800 for returning the car a year early.
This was their clerical error and soon sorted though!
Many thanks for a job well done."
See the Q&A for this customer.
Videos about Lease Return
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