Useful information for returning your lease car,
avoiding recharges and arguments later.

Most people get charge-backs for damage they didn't know they had. To avoid missing anything we recommend you follow a checklist the way the lease inspectors do.

Follow the simple steps outlined below:-

1. Your car needs to be very clean so that it can be inspected - You don't need to spend much to get it cleaned up, as long as there are no problems such as stains on seat and odours.

checklist
Is this fair?

2. Next, carry out your own appraisal of your car using your BVRLA Fair Wear & Tear Standard guide to ascertain what damage and wear is acceptable (Some lease companies use their own standard that may differ slightly, usually in your favour). Make sure you read the print (especially on page 10), and don't just look at the pictures which are the worst case not the least.

3. You may find that you want to ask a friend to help you, it never hurts to have a second opinion.

 

If you find anything you aren't sure of, you can upload pictures
to Ask the Experts . You can Meet the Experts. - they
will offer impatial, no obligation advice about the most cost effective appropriate repair solutions.

If you haven't got a suitable place to check the car, why not bring it to us and check it yourself in our car park. The benefit of this is that our team will be on hand to advise you the most cost effective types of acceptable repair.

Guide: Lease Return Guide

our comprehensive guide to returning your car -
includes over thirty pages covering every aspect of End-of-Lease.

 

Article: Lease Return FAQ

The most common questions answered.

 

Article: Lease Return Gallery

Real examples of damage which inccured recharges - courtesy of the car provisions team.

 

Ask the Experts: Lease Car Advice

Hi there Isn't hindsight a wonderful thing?! I have discovered your website only after receiving
a letter from solicitors demanding £485 for repairs by the end of the week! [more]

 

 

Video: The BVRLA Fair Wear & Tear Guide

About the guide : Where to get your guide... The BVRLA fair wear and tear guide is the standard that the industry and lease return inspectors work to.
 

Video: BVRLA Fair Wear and Tear

An example of a car being inspecting and repaired.
Arron inspects a lease car which is due for return using the BVRLA fair wear and tear standard. This car was generally in good condition but had a dent, a scuff, and a hole in the carpet.
Why people end up paying recharge bills for damage  

Video: Why people end up paying recharge bills for damage

The things that catch people out when they return a lease car. We talked to over 30 lease company and fleet managers, asking them what drivers normally get charged for.

Why people end up paying recharge bills for damage  

Video: Can smart repair really save you money?

The benefits of a Smart Repair Vs a Bodyshop, and the downsides to both. Both Small If you can repair just a small area on a bumper it is obviously cheaper than a bodyshop respray...

Ask the Experts  - Impartial, no obligation advice from our panel of experts. Upload photos and ask a question, we will get back to you with the most cost-effective appropriate repair solution. Use the form below or see the main page.

 

 

Most people make the mistake of focusing on one or two points of damage that are obvious, and then they return the car with things they didn't see, mainly because they didn't check it properly.

In order to get your car checked and to find the most cost effective ways to deal with damage, we have a number of options (below) from from a quite and free advice to a full inspection.

Price Menu

Special Offer!

Free Diamondbrite Fabric Protection for Seats and Carpets
When you purchase an evaluation or inspection
See our Special Offers Page for Details.

Code: L200802
FREE Advice and Quotation - FREE!
Pop in and see us anytime for free advice. If you have some damage on your car and want to know what's the best way to deal with it and how much it will cost - you can even inspect your car here with us on hand to help you out.
 
Basic Evaluation - £36.00 - Quick'n'Easy Service  
We'll check your car with you on this 46 point inspection, point out any areas of concern and advise you on the cheapest possible accptable repairs. No obligation, money saving advice and it only takes around 30mins. Proof of ID required. [more] We'll also give you a free BVRLA Fair Wear & Tear Guide worth £10.
 
6 Step walk-through - £122.00
Service includes lease return valet worth over £39, inspection by BVRLA trained advisor, verbal explanation, folder with 19 pages - written report, advice and money saving recommendations.
 
Premium Service - £173.00 We take care of everything!
Service includes lease return valet worth over £39, inspection by BVRLA trained advisor, verbal explanation, folder with 19 pages - written report, advice and money saving recommendations. We even liase with your lease company. We also retain a detailed photographic record incase there are problems later.
 

 

Ask the Experts
 We are always happy to help, so please ask us your questions [more]

We have assembled a panel of experts from across the industry with a combined experience of over 200 years. You can find out about the experts here, and read the code of conduct they follow here.

Any questions sent to us are posted in the Q&A area of our site so that they can help other people... We do strip out any personal information but please put your e-mail or number ONLY in the correct fields so we can keep them hidden. Once we have answered your question, we will email you.

IF YOU DON'T HEAR FROM US AFTER A COUPLE OF DAYS... it may because our email to you ended up in your spam filter or was blocked by your mail server. You can always look on our Q&A section to see if your answer is there. We don't work Sundays or Bank Holidays, and it can take us a couple of days to catch up with enquiries at the beginning of the week. If you are in a hurry, you can always give us a call.

If you don't have a photo don't worry, you can still send us your question, just be aware that we may not be able to give you a good answer if we can't see what we are being asked about. If you can't supply a photo, please give us a description. You can also send us your photos and questions even if you have no intention of using our services. We don't mind at all!

Photo Tips - Try to get one good close up of any damaged area, and then one shot which clearly shows the location... try and get in the nearest 'landmark' like a wheel arch or headlamp. When taking photos of dents, try taking them from a distance and zooming in. Use the reflection of a wall or fence to help show the dents. If your camera has problem focusing on chips or scratches, stick a piece of tape next to the damaged area and focus in on that, this will also help us get an idea of scale. When sending us photos of wheels, send us examples of the worst of the damage and one full picture of the face of the wheel so we can see what kind of finish it has.

The more information we have, the easier it is to answer! So you can include information such as the age of your car, and even your location - after all we might be able to recommend somebody closer.

Posting Links Please avoid posting links to photos, it causes us problems! If you would like to show us a page on another website, please just paste in the URL address -- DO NOT use HTML or BB script to try and make it an active link, if you do your message will be rejected by our spam filter.

Notify me by text message when my question is answered.

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This page was last updated on Mon, 13 May, 2013
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