Driver-to-Driver Exchange
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"But I didn't do it!"

Understandably your drivers will get upset if they think they are being asked to pay for damage which they feel they are not responsible.

This issue most often comes up when a car is re-issued to a new driver and when they return it they claim the damage that they are being charged for was already on the car. It is often the case that they are right but unless your department has accurate records of the condition of the vehicle at the time of reissue, you will not know one way or another.

It may well be the case that the first driver didn't take care of it and has now left the company, so to be fair to both you and the new driver, and to make sure you don't end up paying for their carelessness, it is advisable to carry out a full inspection at the time of the exchange. This way all damage can be addressed before reissue and the new driver can start with a clean slate.

Apart from everybody knowing where they stand, the other advantage of this is that the new driver is more likely to take care of a car which is in good condition than one which already has scrapes and knocks.

Furthermore a vehicle safety check at this stage will ensure that you complying with 'duty of care' legislation.

Our Driver-to-driver exchange service

We handle this operation much the same as we would with any normal lease return, with the driver who is returning the car following our 6 Step Guide. Or you can bring the car to us and we can inspect the car, do the valet, cosmetic repairs*, arrange a safety check** and re-issue the car to your new driver, giving them copies of the report showing them the car is all in good order. Obviously in cases where the car is not in good order then you will have a report showing you which repairs you need to address, i.e. under warranty at the dealership.

* We use Kraftwork for body repairs that can't be handled by Smart Repair.
** We use Micromize AutoTech for safety checks.

If you have a car that needs to be transferred to another driver,
why not bring it to us yourself and meet us.

Cost breakdown - driver-to-driver exchange				If we have done an inspection and the driver then takes the car away to have repairs done, it cannot be guaranteed the further damage has not been done to the car before it gets reissued to the new driver, or that the repair work has been carried out to a sufficient standard. For this reason, many of our corporate customers require a second inspection immediately before reissue. A second inspection is half price on the same car, if done within three weeks. This includes all services listed on the left.
Inspection including basic valet & faxed report to fleet manager		£85+vat
Safety Check		£49+vat
Re-issue, including full written report for driver plus faxed signed collection confirmation		£16+vat
Additional Admin		£10+vat
Free - 2 days parking, additional secure parking £10 per day.		-
Total		£165+vat

New Again (formerly Clean Image)
Unit 1, Court Industrial Estate,
Navigation Road,
Chelmsford,
Essex,
CM2 6ND

Telephone: +44 (0)1245 350035

Facsimile:    +44 (0)1245 26 56 26

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What is this page all about?
We have found that we need to filter enquiries so that we can spend more time working on cars, and less time answering telephone calls and e-mails. The next few pages are designed to ensure that your enquiry is handled quickly and efficiently. And if you have an enquiry for something we are not able to handle, you will be directed to somebody who can.