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"But
I didn't do it!"
Understandably your drivers will get upset if they
think they are being asked to pay for damage which they feel they
are not responsible.
This issue most often comes up when a car is re-issued
to a new driver and when they return it they claim the damage that
they are being charged for was already on the car. It is often the
case that they are right but unless your department has accurate
records of the condition of the vehicle at the time of reissue, you
will not know one way or another.
It may well be the case that the first driver didn't
take care of it and has now left the company, so to be fair to both
you and the new driver, and to make sure you don't end up paying
for their carelessness, it is advisable to carry out a full inspection
at the time of the exchange. This way all damage can be addressed
before reissue and the new driver can start with a clean slate.
Apart from everybody knowing where they stand,
the other advantage of this is that the new driver is more likely
to take care of a car which is in good condition than one which already
has scrapes and knocks.
Furthermore a vehicle safety check at this stage
will ensure that you complying with 'duty of care' legislation.
Our Driver-to-driver exchange service
We handle this operation much the same as we would
with any normal lease return, with the driver who is returning the
car following our 6 Step Guide.
Or you can bring the car to us and we can inspect the car, do the
valet, cosmetic repairs*,
arrange a safety check** and re-issue the car to your new driver,
giving them copies of the report showing them the car is all in good
order. Obviously in cases where the car is not in good order then
you will have a report showing you which repairs you need to address,
i.e. under warranty at the dealership.
* We use Kraftwork for body repairs that can't
be handled by Smart Repair.
** We use Micromize AutoTech for safety checks.
If you have a car that needs to be transferred
to another driver,
why not bring it to us yourself and meet us.
Cost
breakdown - driver-to-driver exchange |
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If
we have done an inspection and the driver then takes the car
away to have repairs done, it cannot be guaranteed the further
damage has not been done to the car before it gets reissued
to the new driver, or that the repair work has been carried
out to a sufficient standard. For this reason, many of our
corporate customers require a second inspection immediately
before reissue.
A second inspection is half
price on the same car, if done within three weeks. This includes
all services listed on the left.
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Inspection including basic valet &
faxed report to fleet manager |
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£85+vat |
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Safety Check |
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£49+vat |
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Re-issue, including full written
report for driver plus faxed signed collection confirmation |
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£16+vat |
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Additional Admin |
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£10+vat |
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Free - 2 days parking, additional
secure parking £10 per day. |
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Total
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£165+vat |
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New Again (formerly Clean Image)
Unit 1, Court Industrial Estate,
Navigation Road,
Chelmsford,
Essex,
CM2 6ND
Telephone: +44 (0)1245
350035
Facsimile: +44 (0)1245 26 56 26
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Please note that questions about products and
services are welcome, but we can only take
e-mail bookings from existing customers. To book an appointment, please
phone.
We try to give full and comprehensive answers to all questions, but it
is time consuming - for this reason it can take a couple of days for us
to get back to you, please be patient, we answer e-mails in order and
clear them at the end of every week.
to fleet managers contact menu
Open Monday - Saturday 8.00am - 5.45pm
Drop off and Collection Times
- If you are coming any distance,
please aim for before before 4.00pm unless otherwise arranged.
Morning collections are after 9.00am
as before this time we are seeing other customers in.
All major
credit cards accepted

Business cheques not accepted without guarantee
card - sorry!
Free customer parking
Just 5 mins walk from town
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What is this page all about?
We have found that we need to filter enquiries so that we can spend more time working on cars, and less time answering telephone calls and e-mails. The next few pages are designed to ensure that your enquiry is handled quickly and efficiently. And if you have an enquiry for something we are not able to handle, you will be directed to somebody who can. |
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