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 "Damage?
What Damage?"
If your drivers are asked to look over their own
vehicles, they won't want to find any damage, so invariably they
won't. It's like asking a child to find their pyjamas at bedtime
- they won't be looking very hard. Even if they do, how are they
supposed to check a car when they are not trained in inspections,
don't know where to look or what to look for. Even if they do find
areas of damage, chances are they will give themselves the benifit-of-doubt,
and decide it is fair when it may not be. After all, much of the
damage they are likely to find will look fairly slight and be a common
sight on cars of that age. They may even be blind to damage they
feel isn't their fault.
Little wonder your drivers get angry. They think they are in the
clear until you pass the bill on to them, unfortunately this often
means they are getting angry at you!
Our lease return service ensures that cars are
properly checked and that your drivers know about damage before your
lease company does, giving them plenty of time to address it using
the most cost effective method.
The secret to our system is in the proper detailed cleaning of the
car.
We clean the outside of the car properly, including the sills, valances
and areas that my not have even been cleaned for 3 years. An ordanary
car wash never gets to these bits. These are often the very same
areas which incur damage. Just because you don't see them, doesn't
mean that a lease return inseptor will also miss them, they know
all the places that tend to get scuffed and dented, just the same
as a traffic warden knows all the side turnings where people think
they can get away with parking on a double yellow line.
We detail all damage on the report and show the driver the excess
wear and tear. We then give them the option to do the work themselves,
get it done by another company, or let us do the work. All this is
done in good time before the return date allowing drivers to make
insurance claims or have work carried out under warranty.
So how do you go about taking advantage
our service?
You could just send one of your drivers here to
try us out, in which case you may want to point them to our 6
Step Guide which will guide them through the process.
Or maybe you want to bring the car yourself?
If you would like to know more about our range
of fleet service, please contact us. We would be happy to come and
see you. |
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New Again (formerly Clean Image)
Unit 1, Court Industrial Estate,
Navigation Road,
Chelmsford,
Essex,
CM2 6ND
Telephone: +44 (0)1245
350035
Facsimile: +44 (0)1245 26 56 26
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Please note that questions about products and
services are welcome, but we can only take
e-mail bookings from existing customers. To book an appointment, please
phone.
We try to give full and comprehensive answers to all questions, but it
is time consuming - for this reason it can take a couple of days for us
to get back to you, please be patient, we answer e-mails in order and
clear them at the end of every week.
 to
fleet managers contact menu
Open Monday - Saturday 8.00am - 5.45pm
Drop off and Collection Times
- If you are coming any distance,
please aim for before before 4.00pm unless otherwise arranged.
Morning collections are after 9.00am
as before this time we are seeing other customers in.
All major
credit cards accepted
Business cheques not accepted without guarantee
card - sorry!
Free customer parking
Just 5 mins walk from town
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What is this page all about?
We have found that we need to filter enquiries so that we can spend more time working on cars, and less time answering telephone calls and e-mails. The next few pages are designed to ensure that your enquiry is handled quickly and efficiently. And if you have an enquiry for something we are not able to handle, you will be directed to somebody who can. |
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