Any questions sent to us are posted in the Q&A area of our site so that they can help other people... We do strip out any personal information. But if you don't want your enquiry made public, just mark it 'confidential'. Once we have answered your question, we will email you.

IF YOU DON'T HEAR FROM US AFTER A COUPLE OF DAYS... it may because our email to you ended up in your spam filter or was blocked by your mailserver. You can always look on our Q&A section to see if your answer is there, although it won't be if you marked it 'confidential'. We don't work Sundays or Bank Holidays, and it can take us a couple of days to catch up with enquiries at the beginning of the week. If you are in a hurry, you can always give us a call.

If you don't have a photo don't worry, you can still send us your question, just be aware that we may not be able to give you a good answer if we can't see what we are being asked about. If you can't supply a photo, please give us a discription. You can also send us your photos and questions even if you have no intention of using our services. We don't mind at all!

Photo Tips - Try to get one good close up of any damaged area, and then one shot which clearly shows the location... try and get in the nearest 'landmark' like a wheel arch or headlamp. When taking photos of dents, try taking them from a distance and zooming in. Use the reflection of a wall or fence to help show the dents. If your camera has problem focusing on chips or scratches, stick a peice of tape next to the damaged area and focus in on that, this will also help us get an idea of scale. When sending us photos of wheels, send us examples of the worst of the damage and one full picture of the face of the wheel so we can see what kind of finish it has.

The more information we have, the easier it is to answer! So you can include information such as the age of your car, and even your location - after all we might be able to recommend somebody closer.