The
cleaning and inspection process normally takes a morning or an afternoon,
but most people come back and allow us to show them what needs to be
done, then they leave the car with us to carry out any
work. If you want to, you can even have the lease company collect the
car directly from us. Or you are welcome to go away and think about
it -- there's no pressure.
While we inspect your car, there is plenty
to do in and around Chelmsford and we are just 5 min walk from
the town centre.
When you
come back later allow yourself some time for us to show you what
we found. But if you'd rather drop the car off and not come back, we
can email you photos and take you through it over the phone.
Remember, we'll keep you informed,we won't untertake work unless we
have your approval, and we only charge what we quote.
If you require more than the included Lease Return Valet because
your car is especially dirty, please let us know when you call
us to book, this will take anything from 2½ hours
up to a day depending on the kind of valet.
If you bring your car to us early, you will have a few weeks
to rectify any damage found before your car goes back to the lease
company.
You may also wish to have any work quoted while you are at Clean Image. You will be given a report that you can take with you so you will have a chance to think about things... but don't think for too long! Don't leave things to the last minute, repairs can take time to do and at certain times of the year there can be lead times of a week or more.
Please bare in mind that we can't do everything...
nor should we! It is often the case that we find damage which is due
to manufacturers faults, in which case you should take your car back
to the dealership if it is still within the warranty period (which
in it's self is reason to prepare your car early!). Your lease company
will not accept damage even if it is a design fault, they will hold
you responsible, so you must hold your dealership responsible. We recommend
that you check the internet for known faults on your car.
The same goes for poor body shop repairs, incorrectly fitted replacement
windscreens etc. This is more common than you might think, just because
a repair centre is approved by the lease company, does not mean that
their work is an automatic pass.
If your tyres are unacceptable, then you may need to visit a tyre
centre. There is one 50yrds from Clean Image... if you have tyres as
part of your lease contract, and need to go to an approved centre,
there are several in Chelmsford including Kwik-Fit and Formula-1.
You can find more useful information about having your car prepared
for return on our Lease car guide.
